Frequently Asked Questions

Explore the ABA Matrix FAQs page for insights into our identity, platform functionalities, security measures, and pricing details. Can’t find what you’re looking for? Reach out to us for personalized assistance.


What is ABA Matrix?

ABA Matrix is an all-in-one technology solution developed to magnify the impact of behavioral therapists in supporting individuals to live exceptional lives. Our platform includes tools such as data collection, scheduling, billing, progress notes, data assessments, graphing, and more. Click here to learn more about our complete platform tools tailored for solo practitioners, startup clinics, and large private practice clinics.

Is HEX and ABA Matrix the same platform?

ABA Matrix is the name of the ABA practice management platform developed by Hex Matrix, the company behind its creation.

Can your platform be used outside of the US?

Currently, ABA Matrix is available exclusively in the United States.

How can I access the ABA Matrix platform?

To access the ABA Matrix platform with your credentials, please visit


Who’s the platform designed for?

The ABA Matrix platform is designed to accommodate practices of every size. It is ideal for solo practitioners, small practices, startups, and large clinics. Solo practitioners will appreciate its ease of use, while small practices and clinics will benefit from its robust compliance and data governance features, such as a scheduling system, monthly supervision reporting, progress reports, RBT session notes, and more. Explore our platform features to learn how ABA Matrix can streamline your operations.

What features are available for data management?

For effective data management, tools such as the Graph Hub and the STO Analytics Tool are at your disposal. The Graph Hub is a complete solution for all your data graphing requirements, creating graphs automatically from collected data with a wide range of customization options. You can generate trend lines, modify axes, add condition change lines, insert labels, and much more to suit your needs. The STO Analytics Tool, powered by AI, assists the case lead in determining the Short-Term Objectives (STOs) and Long-Term Objectives (LTOs) met date, based on the collected data.

Can the platform be customized to suit the specific needs of my ABA Therapy practice? How?

The ABA Matrix platform offers complete customization. Throughout the onboarding process, we tailor the forms used to document various visits precisely to your specifications. Additionally, the platform features several adjustable settings to cater to the unique needs of your ABA agency.

Does the platform integrate with third-party tools or platforms?

The ABA Matrix platform offers an integration option with the ClaimMD clearinghouse.

What browsers is the platform compatible with?

ABA Matrix is accessible from any device with an internet connection and is compatible with Safari, Chrome, and Edge browsers.


Is it possible to migrate data from another platform to ABA Matrix?

Yes, you can seamlessly import previously collected data from any data collection platform, including pen and paper data, into ABA Matrix using an Excel file. Once uploaded, you will gain full access to all functionalities of the ABA Matrix platform with this data.

Can I digitize and transfer information from paper documents onto the platform?

Yes, you can. After digitizing the information, you can upload it to the patient’s ‘filesystem.’ Consider this filesystem as a centralized repository for storing any external documents related to the case.

How much data can be saved on the platform?

You can save all the data you need as there is no storage limit on the platform.

Are there customizable access levels to control data-sharing permissions?

Yes, the platform features fully customizable access levels for controlling data-sharing permissions.


How is my client’s data protected, and what security measures are in place?

The ABA Matrix platform has been verified as HIPAA compliant by an external third party, The Compliance Group and secured by Astra Security.


What does the implementation timeline look like?

  • Our team sets up your company account, along with the first admin user, within one day of contract signing.
  • The boarding duration and information transfer process vary based on the number of patients, with an estimated capacity of handling 40 patients per week.
  • Training sessions run concurrently with the transfer process. 
  • We recommend one training session for administrators and two for providers, 
  • Training plans are flexible and can be adjusted according to your needs.

Is there ongoing customer support or an online database? If so, where can I access it?

Yes, there is both ongoing customer support and an online articles database. Both can be accessed from your ABA Matrix account using our “Get Help” button. At ABA Matrix, we recognize the challenges of adapting to new software, which is why providing outstanding customer support is one of our core values.

If a new feature or product improvement is released, how are users notified and trained?

Users receive notifications of new platform features through an embedded alert system in the ABA Matrix platform. For major upgrades, email communications are also utilized. Each alert includes a detailed guide explaining the new functionalities.


How much does the ABA Matrix platform cost?

The cost of the ABA Matrix platform varies based on your specific needs and the size of your practice. For detailed pricing, please contact our dedicated sales team. They will work with you to understand your requirements and provide a tailored solution that aligns with your practice’s goals and budget.

Is there a free version of ABA Matrix?

No, ABA Matrix does not offer a free version of the platform. However, we do provide a free trial period for you to explore the platform’s features and capabilities. Additionally, you can schedule a personalized demo to get a comprehensive overview of how ABA Matrix can benefit your practice.

How long does the free trial run?

The free trial period is 14 days, and extensions can be granted upon request.

Can I get a demo of the ABA Matrix platform?

Yes, you can schedule a demo of the ABA Matrix platform by clicking the button.

Can my entire team collaborate on the platform during the free trial period?

Yes, you can create an unlimited number of accounts during the free trial period.

Do I need to provide my credit card information in order to obtain a free trial?

No, a credit card is not required to sign up for the free trial.

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